If you've been wondering about the "hospitality" industry and how much they love fulfilling your every desire when you stay with them, you need to read this book. If you actually want better service, there are some good suggestions on how to get it. People who work with the public will nod knowingly at many of these stories. I found it very entertaining and think Tomsky has a great way with words. See, that philosophy degree CAN pay off!
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