Mostly solid advice about letting people know that you appreciate them in the workplace. This isn't just for managers, anyone can give positive feedback that works. Only one sort of terrifying suggestion - physical touch. They do stress this is "touchy" subject but the advice seems very 2011. I think there are good points made but perhaps this suffers a little too much from "white guy advice syndrome" so not enough realization that there are other types of people in the workplace.
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