Heads in Beds: a Reckless Memoir of Hotel, Hustles and So-Called Hospitality / Jacob Tomsky 247 pp.

This was a very hot title last year, and deservedly.  Jacob Tomsky graduates from college and takes a hotel valet position temporarily to get by.  Many years and lots of bizarre experiences later, he writes this memoir of his life in the luxury hotel industry.  There's loads of profanity, a fair amount of drug and alcohol abuse, and one hilarious anecdote after another. As far as power goes, this is a fabulous study.  Sure, the wealthy customer can degrade the bellman by insulting him and refusing to tip.  But what will that bellman do with his pillow/alarm clock/toothbrush once he's out of the room?  Now that's a power play. 
Tomsky is best when he makes the case for protecting the rights of hotel workers, and does a terrific job of portraying the frequent indignities of service work.  He's even-handed, too, showing us managers and customers in a flattering light when warranted.  I wish he had shown more interest in examining the foolishness of having able-bodied adults spend their lives carrying bags for people who don't need them to and then begging for tips like children.  A very fast, almost manic, read, and highly entertaining.