Upstream : the quest to solve problems before they happen / Dan Heath, 317 pgs. read by the author
A nice look at what it takes to solve problems...first by truly understanding what the problem is. Not surprising to any reference librarian who often spends quite a bit of time figuring out what the question is from a patron. If you step back and take a look at the bigger picture, you may be able to see the origin of the problem(s) you are trying to solve. That doesn't necessarily make the solution any easier but at least you can spend your time working on a real solution instead of spinning your wheels treating a symptom.
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